|Public ticket creation1|
|Support ticket creation|
|Support hours23||9:00 - 17:00||8:00 - 20:00|
|Screen shares & conference calls|
|Development escalation priority|
|Detailed road-map insight|
|Initial Response Times||Self||Standard||Premium|
|Level 1: Critical||Best effort||8 hours||4 hours|
|Level 2: Major||Best effort||12 hours||8 hours|
|Level 3: Medium||Best effort||16 hours||16 hours|
|Level 4: Low||Best effort||24 hours||24 hours|
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